Returns & Refunds

We want you to love your Huia purchase. If something isn’t quite right, we’re here to help.

Change of Mind

For hygiene reasons, we are unable to accept returns or exchanges on pillowcases that have been opened or used.

Damaged or Faulty Items

If your order arrives damaged or you believe there is a fault with your product, please contact us within 7 days of receiving your order.

Please include:

• Your order number
• A brief description of the issue
• Photos of the product (if applicable)

We’ll work with you to resolve the issue as quickly as possible.

Refunds

Approved refunds will be processed back to your original payment method. Please allow several business days for the refund to appear, depending on your bank or payment provider.

Contact Us

If you have any questions about returns or refunds, please don’t hesitate to get in touch. We’re always happy to help.