Frequently Asked Questions

What are Huia pillowcases made from?

Our pillowcases feature a 100% Mulberry silk sleep surface where your hair and skin rest, with a 100% polyester satin reverse for durability and everyday practicality.

Why is only one side made from Mulberry silk?

The side you sleep on is crafted from premium Mulberry silk to provide the luxurious benefits for your hair and skin. The satin reverse helps the pillowcase maintain its shape and durability while offering exceptional value.

What size are the pillowcases?

Our pillowcases are designed to fit standard-size pillows.

Are the pillowcases sold individually?

No. Each purchase includes a set of two pillowcases.

How do I wash my silk pillowcases?

For the best results, we recommend a gentle machine wash or hand wash in cold water using a silk-friendly detergent. Do not bleach. Line dry away from direct sunlight and use a cool iron if required.

Do you ship throughout New Zealand?

Yes! We ship throughout New Zealand, and we’ll be expanding to other countries in the future.

How long will delivery take?

Orders are generally dispatched within 1–2 business days. Delivery times depend on your location within New Zealand, but generally 1-3 business days.

Can I return my order?

If there’s a problem with your order, please contact us as soon as possible and we’ll do our best to help. For full details, please see our Returns Policy.